Important Notice: Migration to the New JPT Online System (Scheduled for January 2026)

Thank you very much for your continued support of JPT Online.

We are pleased to inform you that JPT Online will be migrating to a new system in order to improve service quality and operational efficiency.
The new system is scheduled to go live after the completion of our stocktake in January 2026.

System Migration Schedule Important
As we transition to the JPT America New B2B Order System, the following schedule will apply:
December 29
Login verification for the New System begins.
Customers are requested to confirm that they are able to log in to the newsystem.
Please "Verify Your Account Access" section below for details.
December 31
Final day for accepting orders through the current order system.
January 2 – January 6
JPT AMERICA stocktake.
Around January 7
Planned start date for accepting orders through the New System.
New System URL
https://jptonline.net
Temporary Suspension of Order Placement

Due to the migration and stocktake, new order placement will be temporarily suspended from January 1 to around January 7.

During this period, you will still be able to access: Past order history and invoices through the current system.

We apologize for any inconvenience this may cause and sincerely appreciate your understanding and cooperation.
Please Verify Your Account Access Action Required

In the new system, one email address corresponds to one account.
For enhanced security, we have adopted a One-Time Password (OTP) login method.

We kindly ask you to verify in advance whether you can log in using your email address.

  • Login Verification:
    • If you can log in successfully -> Please go to "About the JPT Customer Portal" section below.
    • If you cannot log in -> Please refer to the “If You Cannot Log In or Cannot Find Your Account” section below.
About the JPT Customer Portal

After logging in, you will have access to the JPT Customer Portal, which is linked to your Customer ID used in our accounting system.
https://shop2.jptamerica.com/shopify/customer/

What you can do in the Customer Portal:

  • View order and shipment status
  • Review order history
  • Access invoices
  • Monitor orders awaiting shipment

Even if multiple email addresses are registered under the same Customer ID, all information will be consolidated and displayed as a single customer account. This allows companies with multiple contacts to manage orders and invoices centrally.

In the future, the system is designed to support cross-referencing multiple stores (e.g. in-stock items store, non-stock items store) depending on usage.

Invoice Email Settings

For security reasons, invoices are initially sent only to the email address used to log in.

After logging in, please go to Settings in the Customer Portal to add or update additional email recipients for invoice delivery, if necessary.

If You Cannot Log In or Cannot Find Your Account

1. Register a New Account

  • Click "Register" on the login screen and follow the on-screen instructions.

2. Or Contact Us by Email

  • Please email us at: shop_op@jptamerica.com
    Subject: Request account for the new system [your customer ID]
    Required information: Customer ID, Customer Name, Email, Contact Name
Key Features and Improvements of the New System
  • Enhanced Search Functionality:
    • Improved product discovery with search suggestions and auto-complete.
    • Tag-based filtering will be expanded gradually.
  • Integrated Inventory and Order Management
    • Inventory availability is reflected in real time
    • More accurate visibility of stock status
  • Shipping
    • Optimized operational workflows are expected to reduce lead time from order to shipment.
    • Order status, including “Awaiting Shipment,” can be monitored via the Customer Portal.
  • Invoice & Payment
    • Invoices are sent automatically upon shipment to the email address configured in the Customer Portal.
    • For prepaid customers, payment will be completed at checkout.
    • If an item becomes out of stock, refunds will be processed promptly.
Closing

With this system migration, we aim to provide a more user-friendly, transparent, and efficient experience.

Should you have any questions, please do not hesitate to contact us. We sincerely appreciate your continued support of JPT Online.

Scheduled Go-Live
January 2026 (after stocktake completion)
New System URL
https://jptonline.net
Action Required: Please Verify Your Account Access
  • One email address corresponds to one account.
  • OTP login method for enhanced security.
  • Please verify login access in advance.
JPT Customer Portal
  • Order & shipment status
  • Order history
  • Invoices
  • Awaiting Shipment monitoring

The portal is linked to your accounting Customer ID. Multiple emails under the same Customer ID will be consolidated and shown as a single customer account.

Invoice Email Settings

Invoices are initially sent only to the login email address. You can add/update recipients in Settings.

If You Cannot Log In
  • Use “Create one” on the login screen.
  • Or email us: shop_op@jptamerica.com
    Subject: Request account for the new system [Customer ID]
    Include: Customer ID, Customer Name, Email, Contact Name
Key Improvements
  • Enhanced search with suggestions and auto-complete (filtering features will expand gradually).
  • Real-time inventory visibility.
  • Improved shipping workflow and shipment status monitoring via the portal.
  • Automatic invoice delivery upon shipment; prepaid checkout completion; prompt refunds if out of stock.
Closing

With this system migration, we aim to provide a more user-friendly, transparent, and efficient experience.

Should you have any questions, please do not hesitate to contact us. We sincerely appreciate your continued support of JPT Online.