The minimum order is $ 200. If you want to place an additional order after submitting an order, we will accept the order for less than $ 200 if the submitted order is not in the shipping process.
Customers cannot change an order that has already been submitted. If you would like to add an order, please add the item to your cart and place the order as an "additional order". Please contact us if you wish to cancel. In either case, we may not be able to respond if the order process has already started. Please understand this in advance.
Import order products are products that has "Handle as Import Order" in the catalog. They take about a few weeks for pens and small and light items (stickers, masking tape, etc.) to arrive by air. Heavy and large items such as paper products may take about 90 days by sea cargo.
Also note that import-ordered items are non-stock items and cannot be cancelled after an order has been placed.
From the "Your order history & invoices" page, you can download the backorder list in CSV format for the past 180 days.

We ship by various services such as UPS, FedEx, and USPS. If the shipping weight exceeds 200lb, it may be shipped by Track LTL. We do not ship by DHL. We may use Media mail only for small shipments under $50.
Yes, if you have a UPS or FedEx account, please let us know before or when you place your order.

Yes, you can get it in PDF from the following "Your order history & invoices".
Yes, you can get it in PDF from the following "Your order history & invoices".

Default payment method is credit card. We accept Visa, Master and AMEX.

For new customers and some customers, card authentication is performed at the time of order submission. This feature reduces the number of times card information is exchanged between customers and us, enabling more secure transactions.

The authorized amount is the price of the product amount plus 20% shipping fee. The final invoice amount will be charged after the shipment is completed. Enter the expiration date field in 'mmyy' format. Enter 0924 for September, 2024.

  • You can submit your claim using the dedicated claim form below here.
  • Alternatively, you can also send your message from the chatbot.